Customer Service Employee – Overland (m/f)

Job description

The Customer Service acts as centralized interface/ helpdesk between our customers, the Overland department, and the suppliers.

Your tasks and responsibilities

  • Interlocutor for all customer requests
  • Treat negative reporting in case of deviations on requested deliveries (delays, difficulties, damages)
  • Complaint handling
  • Organization of specific transports (express, etc.) in accordance with Overland department
  • Repartition of orders to the responsible forwarding pools
  • Track and Tracing for specific clients 
  • Preparation of KPI statistics 
  • Creation and maintenance of different statistics
  • Load planning
  • Compliance and realization of the pharma & healthcare standards of all activities in their full entity by considering the relevant GDP  requirements and guidelines, customer demands and all internal   regulations of the KN Lux organization
  • Compliance with required customer quality standards

Your skills and experience

  • Apprenticeship as forwarding agent or similar experience
  • High customer orientation
  • Language skills: German and at least one of the following languages: French or English
  • Good experience in the Customer Service business
  • Knowledge about transport/logistics processes
  • Able to take responsibility Team Player
  • Ability to fulfill critical tasks on time, keep schedules and deadlines
  • Strong affinity with required customer quality standards

Good reasons to join

We offer a challenging opportunity within an international environment as well as an attractive and performance-related salary.

Located at the very heart of Europe, and as such the ideal starting place to travel in Europe, Luxembourg is the only Grand Duchy left in the world.  The country is known by its diversity, amazing nature and beautiful castles. Internationality is for sure one of the most interesting facts about Luxembourg – if you work here, you will come into contact with many different cultures, which is always beneficial for your international career development. 47 % of the population are foreigners and come from 175 countries.

Kuehne + Nagel in Luxembourg was founded in 1970 and currently has around 700 employees with over 30 different nationalities. Our head office is located in Contern, an industrial zone in the south-eastern part of Luxembourg (appr. 15min by car from Luxembourg/Luxemburg City Center). You can easily reach our offices by car via the highways from Germany (direction Trier/Saarbrücken), France or Belgium as well as by bus or by train from Luxembourg City and Trier.

Note: Condition for the conclusion of an employment agreement in the above-mentioned role is the provision of an up-to-date (not older than 3 months) certificate of good conduct as per legislation of 23 July 2016. 


Please apply directly online. 

About Kuehne + Nagel

With over 70,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at